Results will vary
greatly from person to person, due to several factors including; skin tone,
hair color, hair growth cycles, frequency of use, and the way your body
responds to our products. We here at Unibo Technology are confident that you
will achieve some amazing results at home, but if not, pls check with me so you
can some feedbacks and suggestions about the products!
Unibo Technology has a
13-month product warranty for anything that may go wrong with your Products
purchasing from us.
Refunds will not be
provided for returns, however, Unibo Technology will cover all shipping costs
(not including tax) for replacement handsets.
If your product is
defective and you require a replacement, simply follow these instructions:
1.
Take a clear video of the defect
2.
Email info@unibotechnology.com with a sentence
about the defect and your video attached
3.
Once approved, send back your product
as directed with all contents it came with
4.
A replacement of your product will be
processed once we have received the defective one
*Replacements will be
sent out via express shipping: 7-15days
You have 13
months from the date ordered, to process a warranty application.
Unibo Technology will
cover the replacement shipment cost in the case of a faulty handset, if you
have contacted us within one month of your original purchase date. Any
faulty handsets recorded outside of the first month are subject to
review and approval and may incur a replacement shipment fee that will
need to be covered by the receiver, as the fault could be caused by one of many
variables outside of our control, such as incorrect storage of the handset,
damaged power point or power board, accidental water damage etc.
Applications that do
not meet these criteria will not be approved for a return.
To return your
product, you should mail your product to our local warehouse.
Returns will be
processed within 5 business days.
You will be
responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Depending on where you
live, the time it may take for your exchanged product to reach you, may vary.
Consider using a
trackable shipping service or purchasing shipping insurance. We don’t guarantee
that we will receive your returned item.
We do not accept order
cancellations for change of mind, however, all policies are in line with local
consumer laws and will never replace the relevant legislation.
Due to health
protection and hygiene reasons we cannot accept returns on non-faulty items so
please choose carefully. We also do not offer refunds for a change of mind. If
you wish to change the color of an item and the packaging has not been open and
is in its original condition, you can email us to apply for an exchange.
Postage costs to return and re-dispatch the order will not be covered by Unibo
Technology.
Unfortunately, we
cannot accept returns of personalized Product or packaging. Once an order has
gone into production, it then becomes non-refundable.
It goes without saying
that if items are faulty or damaged we can assist in arranging a replacement.
If you are customer
outside HK, far-away from City, far-away from mainland, you may incur an
additional shipping fee as you are not within a serviceable region for us.
Depending on your shipping location and the associated cost of sending your
order, we may contact you via email to advise the additional cost of shipping.
If this additional cost is approved by you, we will email you the additional
invoice. Your order will not be dispatched from our warehouse until the fee has
been agreed and paid.
If you are a customer
outside of HK, shipping costs, duties and taxes and/or custom fees will not be
covered by Unibo Technology for replacement products under our 13 month
warranty, or any shipments that have been lost or damaged in transit.
An invoice will be
sent through to you to cover the shipping cost. Any additional customs fees are
to be paid to the courier prior to receiving your shipment.
